---
title: "Ticketing and Issue Tracker Integration"
slug: "external-tickets"
updated: 2025-04-11T20:17:14Z
published: 2025-04-11T20:17:14Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nucleussec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticketing and Issue Tracker Integration

## Overview
Nucleus provides bidirectional communication with the most widely-used external ticketing systems. 

Using the APIs of external ticketing systems, Nucleus enables you to create and manage tickets in external systems for true collaboration with real-time syncing between Nucleus and the systems you use for remediation. 

All ticketing connectors are bidirectional, so as you update a ticket in an external system that was created by Nucleus, the status and comments are updated in the Nucleus platform in real-time. 

## Ticketing and Issue Tracker Integrations
Nucleus currently integrates with the following ticketing and issue trackers:

* [Azure DevOps](/v1/docs/ado)
* [Bitbucket](/v1/docs/bitbucket)
* [GitHub Issue Tracker](/v1/docs/github)
* [GitLab](/v1/docs/gitlab)
* [Jira](/v1/docs/jira-ticketing-integration)
* [ManageEngine](/v1/docs/manageengine-servicedesk-plus)
* [PagerDuty](/v1/docs/pagerduty)
* [Service Desk](/v1/docs/solarwinds-service-desk)
* [ServiceNow](/v1/docs/servicenow-app)
* [Zendesk](/v1/docs/zendesk)

## Getting Started
Follow the steps below regarding the setup and use of ticketing integrations:

1. Creating Connectors: Follow the link(s) above for instructions on creating a connector for the Ticketing System you wish to configure.
2. [Creating Tickets Manually](/v1/docs/create-external-ticket)
3. [Creating Ticketing Automation Rules](/v1/docs/ticketing-rules)
4. [Viewing and Commenting on Tickets in the Nucleus UI](/v1/docs/viewing-external-tickets-in-nucleus)