Customers often ask how they might accomplish the following use case:
As a Nucleus user, I want to enter a dynamic value for external ticket assignment, so that I can define general rule conditions for vulnerability ticket creation and have the ticket assigned to the relevant owner in my external system
Previously, there would need to be a ticketing automation rule created for every assignee of a vulnerability, which can be a painstaking process for VM leaders.
Now, Nucleus can assign tickets dynamically, mapping assignees of tickets to external systems based on information in Nucleus.
Product note
The features described here are currently available as beta products on an opt-in basis for the Jira connector only. Please contact support or your account representative to be included.
The following support articles describe how to make use of dynamic ticket assignment in the Nucleus product and its external ticketing integrations: