---
title: "ManageEngine ServiceDesk Plus"
slug: "manageengine-servicedesk-plus"
updated: 2020-10-25T17:59:08Z
published: 2020-10-25T17:59:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nucleussec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ManageEngine ServiceDesk Plus

To set up your connector in Nucleus do the following:

1. Log into your Nucleus instance and select the project you would like to connect to the ManageEngine ServiceDesk Plus connector.

2. Navigate to **Project Administration > Connector Setup**

3. Scroll down to the **Issue Trackers** section and select the ManageEngine Icon from the list.

4. In another browser window, navigate to the following URL: [https://accounts.zoho.com/apiauthtoken/create?SCOPE=SDPOnDemand/sdpodapi](https://nucleus.document360.io/v1/docs/manageengine-servicedesk-plus){target="_blank"}

:::(Info) (Note)
You may have to be log into your ServiceDesk Account
:::

5. Click **Generate Authtoken**

![zoho.PNG](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/zoho.PNG){height="" width=""}

6. Copy the authtoken

7. Back in the Nucleus connector setup window, fill out the following information:

| Field | Info |
| --- | --- |
| ServiceDesk URL | Base path to ServiceDesk |
| ServiceDesk Token | Paste the token you generated in step 5 into this field. |
| ServiceDesk Portal | Make sure this matches your URL Name in ServiceDesk Setup and Configurations (shown below) |

:::(Info) (Note)
To find the URL Name, in the ServiceDesk Plus portal navigate to **Setup > ServiceDesk Configurations > Instance Settings**
:::

![mceclip0 \(3\).png](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/mceclip0%20%283%29.png){height="" width=""}

8. Back in the Nucleus window, click **Save Changes** and wait for confirmation of save

9. Click **Verify Connection** and wait for verification confirmation.

10. (Optional) Enter in the Default Values and click **Save**:

* Level
* Urgency
* Priority

:::(Info) (Note)
The default values will pre-populate when tickets are being created so you don't have to select the urgency, priority, etc every time you create a ticket. 
:::

Congratulations! You now can create tickets into your ManageEngine ServiceDesk Plus connector from within Nucleus.