---
title: "ServiceNow App for ITSM"
slug: "servicenow-app"
updated: 2026-04-28T19:36:20Z
published: 2026-04-28T19:36:20Z
canonical: "help.nucleussec.com/servicenow-app"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nucleussec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow App for ITSM

## ServiceNow App for ITSM

### Overview

The Nucleus ServiceNow App connector integrates directly with ServiceNow via the Nucleus Security app in the ServiceNow Store. It enables flexible ticketing into Incidents or any table extending Task, and is designed for advanced workflows and highly customized ServiceNow environments.

> **Important** This integration is highly configurable and typically requires coordination between a ServiceNow administrator and a Nucleus specialist. Contact your Nucleus representative if you need assistance.

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### Documentation Guide

Use the sections below based on what you are trying to accomplish:

- **[Setup and Installation](https://help.nucleussec.com/docs/servicenow-app-setup-and-installation)** Install the Nucleus app, create the integration user, and connect ServiceNow to Nucleus
- **[Field Mappings](https://help.nucleussec.com/docs/servicenow-field-mappings)** Define how Nucleus data maps to ServiceNow fields and ticket structure
- **[Advanced Configuration](https://help.nucleussec.com/docs/advanced-servicenow-app-configuration)** Customize ticket types and grouping
- **[Troubleshooting](https://help.nucleussec.com/docs/troubleshooting-servicenow-app)** Test the connector, validate mappings, and resolve common issues

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### Need Help?

If you are unsure how to proceed, contact Nucleus Support or your onboarding specialist.