---
title: "SolarWinds Service Desk (formerly Samanage)"
slug: "solarwinds-service-desk"
updated: 2021-04-16T14:25:37Z
published: 2021-04-16T14:25:37Z
canonical: "help.nucleussec.com/solarwinds-service-desk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nucleussec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SolarWinds Service Desk (formerly Samanage)

## Overview

Nucleus enables you to sync your [SolarWinds Service Desk](https://www.solarwinds.com/service-desk) (formerly Samanage) ticketing system directly from the SA Manage/SolarWinds Service Desk system into the Nucleus console using an automated connector. The connector uses the APIs provided by SA Manage/SolarWinds Service Desk for bi-directional ticketing within Nucleus projects for use in ticketing, tracking, and remediation monitoring.

SA Manage/SolarWinds Service Desk ticketing system allows you to create bi-directional tickets in SolarWinds Service Desk to collaborate on issues with your team. With Nucleus and Solar Winds Service Deck you can:

- Create and assign SolarWinds Service Desk tickets on instances of vulnerabilities without leaving Nucleus.
- Keep comments in sync across both Nucleus findings and SolarWinds Service Desk tickets automatically.
- Automate the creation of SolarWinds Service Desk tickets using Nucleus Automation Workflows.

## Establish connection

          Do this first.

          

Request a "JSON Web Token" from your administrator.

1. From within a project, go to **Project Administration > Connectors**.
2. Find and click the SolarWinds **Service Desk** icon.
3. In the **Setup Service Desk Connector** pop-up modal, complete the following:

          Attention

          

If you are using the Nucleus Agent, please refer to the document [here](https://nucleus.document360.io/v1/docs/overview)

| Field | Info |
| --- | --- |
| Location | Select whether you are in the US or Europe Samanage Zone. |
| SolarWinds Service Desk URL | Enter the base path to your SolarWinds Service Desk (Samanage) instance. |
| Token | Enter the token you received from your Samanage administrator. |

1. Click the **Save Changes** button and wait for the success message.
2. Click the **Test Connection** button. You'll see a message to notify you that the connection test was successful. Your connector is now setup properly.
3. If desired, set the **Default Assignee** and **Default Requester** then click the **Save Changes** button.
4. Close the pop-up modal.

## Create a ticket

1. Navigate to the **Vulnerabilities > Active** page.
2. Click on any vulnerability to open the vulnerability details view.
3. Click the **Instances** tab.
4. Select one or more instances of the vulnerability and click **Create Issue**.
5. In the **Create Issue** pop-up modal, fill out the form and click the **Submit** button.
6. The issue has now been created in your Nucleus and SolarWinds Service Desk instances.

If you have any questions, please contact us through the [support center](https://nucleussec.atlassian.net/servicedesk/customer/portal/3).