---
title: "Ticketing CSV Attachments"
slug: "ticketing-csv-attachments"
updated: 2026-07-01T21:36:06Z
published: 2026-07-01T21:36:06Z
canonical: "help.nucleussec.com/ticketing-csv-attachments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nucleussec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticketing CSV Attachments

### Overview

When Nucleus creates or updates a ticket, it can attach a CSV file containing details about the affected assets and finding instances. This CSV provides a portable, machine-readable snapshot of the ticket's scope.

### Supported Connectors

| **Connector** | **CSV Attachment Support** |
| --- | --- |
| Jira (Cloud & Datacenter) | ✓ Supported |
| ServiceNow App | ✓ Supported |
| Azure DevOps | ✓ Supported |
| Zendesk | ✓ Supported |
| Bitbucket | ✓ Supported |
| GitHub Issues | ✗ Not supported by external system |
| GitLab Issues | ✗ Not supported by external system |
| PagerDuty | ✗ Not supported by external system |

### Default CSV Columns

| **Column** | **Description** |
| --- | --- |
| Asset Name | Name of the affected asset (the finding instance) |
| IP Address | IP address of the asset |
| MAC Address | MAC address of the asset |
| Domain | Domain name of the asset |
| Operating System | OS of the asset |
| Finding Name | Name of the vulnerability |
| CVE | Associated CVE identifier(s) |
| CVSS Score | CVSS score for the finding |
| Severity | Severity level (Critical, High, Medium, Low) |
| Exploitable | Whether the finding is exploitable (Yes/No) |
| Scan Type | Source scanner type |
| Finding Package | Affected software package |
| Package Version | Version of the affected package |
| Package Fix Versions | Available fix versions |
| Port | Affected port (if applicable) |
| Path | File or URL path (if applicable) |
| Service | Affected service (if applicable) |
| Discovered | Date the finding was discovered |
| Due Date | Remediation due date |
| Remediated | Remediation status (YES/NO) |
| Finding Output | Scanner output details |
| Extra Data | Additional metadata |

### **Optional Columns**

> [!NOTE]
> **Opt-in Feature**
> 
> Support for optional columns are an opt-in feature, please contact support or your Customer Service Representative to enable for your organization.

Additional columns can be enabled:

| **Organization Setting** | **Column(s) Added** |
| --- | --- |
| Include Risk Score in Tickets | Nucleus Risk Score for this Vulnerability |
| Include Snyk URL in Tickets | Finding in Snyk |
| Include AWS Metadata in Tickets | Dynamic `aws.*` fields (sorted alphabetically) |
| Include Checkmarx One Metadata in Tickets | Checkmarx One Deep Link, Checkmarx One SAST Scan Link, Checkmarx One SCA Scan Link |

Order of optional columns when multiple are enabled is alphabetical and appended at the end of the existing CSV default column set:

- Nucleus Risk Score (if enabled)
- Snyk Finding URL (if enabled)
- AWS metadata fields (if enabled, sorted alphabetically)
- Checkmarx One fields (if enabled, in fixed order: Deep Link, SAST Scan Link, SCA Scan Link)