---
title: "Zendesk"
slug: "zendesk"
tags: ["connectors", "ticketing", "issue tracking"]
updated: 2026-02-05T16:36:03Z
published: 2026-02-05T16:36:03Z
canonical: "help.nucleussec.com/zendesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nucleussec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

## Overview

Zendesk allows you to create bi-directional tickets in Zendesk Support to collaborate on issues with your team. With Nucleus and Zendesk you can:

- Create and assign Zendesk tickets on instances of vulnerabilities without leaving Nucleus.
- Keep comments in sync across both Nucleus findings and Zendesk tickets automatically.
- Automate the creation of Zendesk tickets using Nucleus [Automation Workflows](/v1/docs/automation-workflows).

## Set Up Connection

1. In a browser, log into your Zendesk Support account.
2. Click the **Settings** gear to launch the settings page. ![settingsGearZendesk.png](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/settingsGearZendesk.png)
3. From the **Settings** page in your Zendesk account, select **Apps and integrations** and then select **API tokens**. ![settingsGearZendesk.png](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/settingsGearZendesk(1).png)
4. Click the **Add API Token** button.

![settingsNavZendesk.png](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/settingsNavZendesk(2).png)

1. Add a Description to the API token for easy identification (e.g., "Nucleus Zendesk Connector". Save.
2. Copy the API token to your clipboard or a text file.
3. In another browser, log into Nucleus.
4. From within a Nucleus **Project**, navigate to the **Project Adminstration > Connector Setup** page.
5. In the **Issue Trackers** section, click on the **Zendesk** logo.
6. In the **Setup Zendesk Connector** pop-up modal, enter your Zendesk URL, Email, and the API Token you created in step 3.
7. Click the **Connect to Zendesk** button.
8. Click **Next** and follow the directions in the modal to set up real-time syncing of Zendesk tickets back into Nucleus.
9. Click **Next** and fill out any defaults you want to set for manually creating tickets.

Tip

Default fields will automatically populate in the create ticket modal every time you manually create a ticket

1. Click **Save & Finish**.

## Create your first ticket in Zendesk from Nucleus

1. From within a Nucleus Project, navigate to the **Explore** > **Vulnerabilities**.
2. Click on any vulnerability to open the vulnerability details pop-up modal.
3. Click the **Instances** tab above the toolbar to view all instances of the vulnerability.

![image.png](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/image%2830%29.png)

1. Select any instance(s) of the vulnerability using the check boxes.
2. Click **Create Ticket**.
3. In the **Create Ticket** pop-up modal, select Zendesk.
4. Fill out the form to edit items such as: assignee, due date, and description.

Tip

If the dropdown fields are empty, click the **Sync Fields** button. This will also sync custom fields from Zendesk that you can populate from within Nucleus.

1. Click **Submit to Zendesk** and the ticket will be created in Zendesk!
2. You can see the ticket and all the updates to this ticket by clicking the **Tickets** tab. When you click on the ticket, you'll be able to see the details and add comments to it.

![image.png](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/image%2833%29.png)

## Automatic ticket creation

You can automate the creation of Zendesk tickets when new vulnerability data is imported into Nucleus by using the built-in Nucleus Automation Workflows. Learn how in [this article](https://docs.nucleussec.com/v1/docs/ticketing-issue-tracking-automation).