Viewing Tickets in Nucleus
External tickets created manually in Nucleus or via Ticketing Automation rules can be accessed from the following locations in Nucleus.
To view all tickets for a unique finding
From the Vulnerabilities > Active page, click a finding to open the finding details dialog, then select the Tickets tab:
.png)
Here you will see all tickets associated with all instances on the unique finding.
Click the > or anywhere on the ticket row to open a panel that lets you preview the contents of the ticket and add comments.
Nucleus retrieves the latest information about the ticket when opening the preview panel.
You can also click the Refresh button at the top of the panel to check for recent updates and comments.
When using a supported integration, to comment on the ticket, enter your comment text at the bottom of the preview panel, then click Comment:
.png)
To view tickets associated with a specific instance of a finding
In the finding details dialog, select the Instances tab. Expand one of the instances, then select the Tickets tab:
.png)
To view all tickets for the current Project
Navigate to the Tickets page:
.png)
If you’d like to bulk remove tickets, please review our document for bulk removing tickets here: https://help.nucleussec.com/docs/bulk-remove-tickets