---
title: "Viewing and managing external tickets in Nucleus"
slug: "viewing-external-tickets-in-nucleus"
updated: 2026-10-12T20:39:37Z
published: 2026-10-12T20:39:37Z
canonical: "help.nucleussec.com/viewing-external-tickets-in-nucleus"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nucleussec.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing and managing external tickets in Nucleus

## Viewing Tickets in Nucleus

External tickets created manually in Nucleus or via Ticketing Automation rules can be accessed from the following locations in Nucleus.

**To view all tickets for a unique finding**

From the **Vulnerabilities > Active page**, click a finding to open the finding details dialog, then select the Tickets tab:

![](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/image(430).png)

Here you will see all tickets associated with all instances on the unique finding.

- Click the > or anywhere on the ticket row to open a panel that lets you preview the contents of the ticket and add comments.
- Nucleus retrieves the latest information about the ticket when opening the preview panel.
- You can also click the Refresh button at the top of the panel to check for recent updates and comments.
- When using a supported integration, to comment on the ticket, enter your comment text at the bottom of the preview panel, then click Comment:

![](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/image(431).png)

**To view tickets associated with a specific instance of a finding**

In the finding details dialog, select the Instances tab. Expand one of the instances, then select the Tickets tab:

![](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/image(432).png)

**To view all tickets for the current Project**

Navigate to the **Tickets** page:

![](https://cdn.document360.io/3888970a-6501-459e-acc9-c47b71c6d64c/Images/Documentation/image(612).png)

If you’d like to bulk remove tickets, please review our document for bulk removing tickets here: [https://help.nucleussec.com/docs/bulk-remove-tickets](https://help.nucleussec.com/docs/bulk-remove-tickets)