Overview
Nucleus provides bidirectional communication with the most widely-used external ticketing systems.
Using the APIs of external ticketing systems, Nucleus enables you to create and manage tickets in external systems for true collaboration with real-time syncing between Nucleus and the systems you use for remediation.
All ticketing connectors are bidirectional, so as you update a ticket in an external system that was created by Nucleus, the status and comments are updated in the Nucleus platform in real-time.
Ticketing and Issue Tracker Integrations
Nucleus currently integrates with the following ticketing and issue trackers:
- Azure DevOps
- Bitbucket
- GitHub Issue Tracker
- GitLab
- Jira
- ManageEngine
- PagerDuty
- Service Desk
- ServiceNow
- Zendesk
Getting Started
Follow the steps below regarding the setup and use of ticketing integrations:
- Creating Connectors: Follow the link(s) above for instructions on creating a connector for the Ticketing System you wish to configure.
- Creating Tickets Manually
- Creating Ticketing Automation Rules
- Viewing and Commenting on Tickets in the Nucleus UI