Nucleus retries importing scans that are imported on an automated schedule. Read more in the FAQ here.
Overview
This article will detail how to determine why the file you tried to upload failed. For a complete list of supported scanning tools, visit the Supported Integrations page on our website.
Unsupported File Type
Most often, the reason a scan file fails to upload is that the file you tried to upload is an unsupported file type. First, verify the scan file type you're uploading is supported.
Other Things to Look Out For
If your scan file is a supported file type, there are a couple of other potential reasons why your scan file might not upload.
Expired or Overdrawn Subscription
You should get a notification in Nucleus that tells you when your license has either expired or you have exceeded the number of assets purchased for your subscription. You can check this by hovering over the temperature icon at the top of the Nucleus window. If you have any issues or need to enable a one-time spike in assets, reach out to your support representative and we'll be happy to assist you with any issues or needs you may have.
Scan Files not in English
Nucleus currently only supports tools with the file characters in English. For example, a scan in French will not upload. Nucleus can work with you to support non-English scans, so please reach out to your Nucleus support representative for more information.
If you have any questions, please contact us through the support center.